We moved our church domain to Gapps in May. Our school domain followed shortly after. With Google announcing their support for "multiple domains" this seemed like perfect the fit. Previously we had two different email providers with varying degrees of satisfaction and Google Apps seemed the logical choice to bring it all into one admin panel, share docs, chat window, etc. There have been a couple of disappointments with the multiple domain feature, but that is for another time.
Well, now we are having our first major issue. By major I mean certain users cannot get to their email. The church is the primary domain: www.pinkpres.org. Our K-8 school is a secondary domain: www.lighthouse-christianschool.org.
What happens when a school teacher tries to login? They get this:
My apologies to Dean Lisenby for the video title.
Did you see how the domain changed on the login area? If not, watch it again.
No idea why this started. No changes have been made to our domains in weeks.
I spoke to someone at Google today. Yes, a real person who created a case. So far I have not heard back.
This will be a good test to see what their turnaround time is for a small operation that is dead in the water. I know many of you have either moved to Gapps or are considering it, before you do, I’d advise checking out the CITRT board. There is a very detailed discussion going on there.
This current issue we have will give us an idea of what churches can expect in the way of support. Stay tuned for updates.
Related articles by Zemanta
- Introducing multi-domain support in Google Apps (googleenterprise.blogspot.com)
Related posts: